ProStar Energy Powers Up Operations with RemoteWorkr

ProStar Energy, a leading provider of commercial and domestic solar services across the South, has transformed its business operations by implementing RemoteWorkr’s field service management software. By moving away from more traditional, fragmented processes, ProStar Energy has achieved greater efficiency, stronger compliance, and outstanding customer service.

The Challenge

Before adopting RemoteWorkr, ProStar Energy struggled with paper-based job sheets, disconnected customer records, and manual scheduling processes. Managing a growing number of solar installations and services across multiple counties became increasingly complex, leading to scheduling bottlenecks, miscommunication, material complications, and administrative strain.

ProStar needed a robust, cloud-based solution to unify their workflows, enhance communication between office teams and field engineers, clarify job details, and maintain high standards of service and compliance.

How RemoteWorkr Has Improved Job Management for ProStar Energy

Improved Scheduling and Customer Management

• Engineers can access detailed job information, material information, site history, and customer notes easily through the RemoteWorkr app.

• A centralised customer database ensures that service history, installation specifics, photos, and follow-up needs are always accessible and up-to-date.

• Office staff can quickly create and assign jobs based on location, job type, and engineer availability.

Enhanced Compliance On Jobs

• Compulsory job workflows guide engineers through every critical step, from initial safety checks to final system handover.

• Risk assessments, installation certificates, and completion reports are completed digitally, reducing paperwork and boosting compliance.

• Engineers are prompted to complete key documentation at the right stages, maintaining quality standards and audit readiness.

Improved Financial Visibility and Materials Management

• Material usage and project expenses are tracked against individual jobs for clear job costing and profitability insights.

• Engineers are able to track the time they spend on jobs, improving project budgeting and ensuring accurate payroll and contractor payments.

• Task management and reporting features help ProStar Energy plan future workloads more effectively.

Better Customer Service and Communication

• Automated quotes and invoices are generated with a consistent, professional layout, reducing delays and ensuring clear, easy-to-understand communication for customers.

• The platform’s complaints module allows for fast, effective resolution and continuous service improvement.

• Digital contract agreements and consent capture ensure clear, documented communication at every stage.

The Impact

Since integrating RemoteWorkr, ProStar Energy has experienced outstanding improvements across its operations:

✅ Greater Efficiency – Real-time scheduling, mobile access, and digital job workflows have reduced administrative workload and sped up job completion.

✅ Stronger Compliance – Installation processes are standardised and thoroughly documented, ensuring high-quality service and regulatory compliance.

✅ Better Financial Visibility – Automated financial processes and reporting deliver clear insights into revenue, costs, and contractor performance.

✅ Superior Customer Experience – Improved communication, faster service delivery, and thorough documentation enhance client trust and satisfaction.

✅ Scalable Operations – RemoteWorkr’s flexibility and scalability enable ProStar to manage growing project volumes without compromising on quality or service.

Conclusion

By adopting RemoteWorkr’s job management platform, ProStar Energy has transformed the way it operates – boosting efficiency, compliance, customer satisfaction, and financial control. RemoteWorkr has given ProStar the tools they need to continue their growth as a leading solar installation company in the South.

To find out more about how RemoteWorkr can help your solar or trades business thrive, contact us today for a free, no-obligation demo.