No1PHD Transform Job Management with RemoteWorkr

No1PHD, one of the UK’s largest drainage companies, has revolutionised its operations by implementing RemoteWorkr’s cloud-based job management system. By transitioning from traditional workflows to a fully digital system, No1PHD has enhanced efficiency, accountability, and service quality.

“RemoteWorkr has completely transformed the way we manage jobs. Before using the platform, tracking job statuses, managing schedules efficiently, and ensuring all essential documentation was completed on-site could be a challenge. Since implementing RemoteWorkr, these processes have become much more streamlined and efficient.

The platform is easy to use, integrates seamlessly with our existing accounting software and workflows, and has really boosted our operations. This has resulted in better organisation and improved service for our customers. We’d highly recommend RemoteWorkr to any drainage business.”

– James Dean, Director ⭐⭐⭐⭐⭐

The Challenge 

No1PHD previously faced challenges in managing job bookings, tracking engineer progress, and ensuring compliance with key operational steps. Paper-based processes and multiple disconnected systems led to inefficiencies, increased admin workload, and occasional miscommunication between office staff and engineers. To modernise its processes, No1PHD sought a comprehensive digital solution that could streamline workflows for both office staff and engineers in the field, whilst connecting with their existing accounting software, Xero.

How RemoteWorkr Has Improved Job Management for No1PHD 

Since adopting RemoteWorkr, No1PHD has significantly improved its job management processes through an integrated CRM system for office staff and a dedicated app for engineers. 

Efficient Job Scheduling & Customer Database 

• Office staff can create appointments, categorise them (e.g., Quote, Emergency, Job, Call Back, Further Work), and assign engineers in real time.

• Engineers can access job details via the RemoteWorkr app and view upcoming appointments on an interactive calendar. 

• A comprehensive customer database stores essential details, ensuring accurate service history and tailored solutions. 

Ensuring Compliance & Service Quality 

• A built-in vulnerable customer questionnaire ensures that engineers are aware of special requirements before attending jobs. 

• Engineers must follow a compulsory user flow, ensuring that critical steps, such as obtaining consent for extra work and capturing CCTV footage, are never skipped. 

• Investigation reports, before-and-after videos, and voice notes provide thorough documentation of each job, enhancing transparency and accountability. 

Improved Financial & Task Management 

• Integration with Xero allows No1PHD to synchronise invoices and payments.

• Materials billing allows accurate tracking of job-related expenses. 

• Automated time tracking ensures engineers’ time spent on-site is accurately recorded and billed. 

• In-depth financial reporting provides visibility into contractor allocations and deductions, improving financial oversight. 

• A history log records all job interactions, whilst the task management module help teams stay organised and efficient. 

Enhanced Customer Service & Compliance Management 

• A complaints module allows quick and effective resolution of customer issues. 

• Forced cancellation and contract agreement processes ensure that job changes are properly documented and authorised. 

• Customers are prompted for consent before additional work, ensuring clarity and transparency in billing and job execution. 

The Impact 

Since implementing RemoteWorkr, No1PHD has experienced a remarkable transformation: 

✅ Enhanced Efficiency – Jobs are scheduled, tracked, and completed with greater accuracy, reducing administrative workload. 

✅ Improved Compliance – Engineers follow a structured workflow, ensuring that no critical steps are overlooked and improving accountability. 

✅ Better Financial Control – Automated billing and in-depth reporting provide a clear view of costs, contractor deductions, and revenue streams. 

✅ Stronger Customer Relationships – Improved service tracking, detailed job records, and structured complaint resolution enhance trust and satisfaction. 

✅ Paperless Operations – Digital documentation replaces paper-based processes, reducing environmental impact and improving accessibility. 

Conclusion 

By integrating RemoteWorkr into its operations, No1PHD has transformed its job management processes, improving efficiency, financial control, and customer service. This has helped them streamline workflows for both office staff and engineers, ensuring a seamless experience from job booking to completion.

To discover how RemoteWorkr can help you optimise your drainage business operations, contact us today to arrange a free, no-obligation demo.